Privacy Policy

1. Information We Collect

We may collect the following categories of personal and business information:

• Identity Information: Full name, job title, company name, designation, and professional credentials.
• Contact Information: Email address, phone number, postal address, and billing address.
• Technical Information: IP address, browser type and version, operating system, device type, and website usage data collected through cookies and analytics tools.
• Business Information: Equipment specifications, inspection requirements, purchase orders, payment details, and transaction history.
• Communication Records: Correspondence via email, phone, contact forms, and other communication channels.
• Employment Information: CVs, resumes, and professional references submitted for career opportunities.

2. How We Collect Information

We collect information through the following methods:

• Directly from you when you contact us, request a quotation, engage our services, or submit an application.
• Through our website via contact forms, newsletter subscriptions, and cookie-based tracking.
• From third parties, including business partners, referral sources, and publicly available databases.
• During the performance of Services at your premises or our facilities.
• Through correspondence and communications related to our business relationship.

3. How We Use Your Information

Your information is used for the following purposes:

• To provide, operate, and deliver our inspection, testing, calibration, survey, and training services.
• To process quotations, contracts, purchase orders, and payments.
• To issue Certificates, inspection reports, and calibration certificates.
• To communicate with you regarding service updates, scheduling, and business inquiries.
• To comply with legal obligations, regulatory requirements, and industry standards.
• To improve our services, website, and customer experience.
• To evaluate job applications and manage recruitment processes.
• To send marketing communications, where you have opted in to receive them.

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information with:

• Service Providers: Third-party vendors who assist in our operations, including IT services, payment processors, and logistics providers, subject to contractual confidentiality obligations.
• Regulatory Authorities: Government agencies, regulatory bodies, and industry associations as required by law or regulation in Pakistan.
• Business Partners: Joint venture partners, subcontractors, or affiliates involved in the delivery of Services, with your consent or as necessary for contract performance.
• Legal Requirements: Courts, tribunals, or law enforcement agencies in response to lawful requests, subpoenas, or court orders.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data in transit and at rest.
• Access controls and authentication mechanisms for our systems and databases.
• Regular security assessments and vulnerability testing.
• Employee training on data protection and confidentiality practices.
• Secure storage of physical records in access-controlled facilities.

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to maintaining the highest practicable standards.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including:

• For the duration of our business relationship and any applicable warranty or liability period.
• To comply with legal, regulatory, and contractual obligations.
• To maintain inspection records and Certificates as required by industry standards (minimum 5 years for API-related records).
• To resolve disputes and enforce our agreements.

When your information is no longer required, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights

Under the applicable laws of Pakistan, you have the following rights regarding your personal information:

• Right of Access: You may request a copy of the personal information we hold about you.
• Right of Rectification: You may request correction of inaccurate or incomplete information.
• Right of Erasure: You may request deletion of your personal information, subject to legal and contractual retention requirements.
• Right to Object: You may object to the processing of your information for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

To exercise any of these rights, please contact us using the details provided in Section 12 below.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us:

• Remember your preferences and settings.
• Analyze website traffic and usage patterns.
• Improve website functionality and performance.
• Deliver relevant content and advertisements.

You can control cookies through your browser settings. Disabling certain cookies may affect website functionality. We use the following types of cookies:

• Essential Cookies: Required for basic website functionality.
• Analytics Cookies: Help us understand how visitors interact with our website.
• Preference Cookies: Remember your settings and preferences.

9. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

10. International Data Transfers

As a Pakistan-based company, your information is primarily stored and processed within Pakistan. If any international transfer of data is required for service delivery (e.g., for multinational clients or international regulatory compliance), we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our website.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

OGTC Oil & Gas Tubular Consultants (Pvt) Ltd.
Plot # 61, Street # 13, I-9/2 Industrial Area, Islamabad, Pakistan
Phone: +92-51-4431603
Email: operations@ogtcpakistan.pk